Mentee Help Center

Welcome to Orient. This guide explains how to search for mentors, choose the right mentor, book a session, manage payments, join your session, understand cancellations and refunds, leave reviews, and contact support.

Orient helps you connect with professionals who can give practical, experience-based career guidance. To get the most out of your session, start with a clear goal and choose a mentor whose background matches the problem you want to solve.

Quick start checklist

Use this checklist to find and book a mentor:

1. Log in to Orient.
2. Open your dashboard.
3. Select Find Mentors.
4. Search by role, company, industry, category, or expertise.
5. Open mentor profiles that match your goals.
6. Compare the mentor’s background, rate, availability, expertise, and reviews.
7. Select a date and time from the mentor’s available slots.
8. Add a note explaining what you want help with.
9. Review the payment summary.
10. Complete Stripe checkout.
11. Wait for the mentor to confirm the request.
12. Join the confirmed session from Bookings.
13. Leave a review after the session.
14. Book again if you want continued support.

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1. Find the right mentor

Orient lets you search for mentors by name, title, company, expertise, industry, and category. Start with the outcome you want, then choose a mentor whose experience matches that goal.

Step-by-step mentor search

1. Log in to Orient.
2. Open your dashboard.
3. Select Find Mentors from the sidebar.
4. Use the search field to search by name, title, company, or expertise.
5. Use category and subcategory filters if available.
6. Open a mentor profile to review their background, expertise, rate, reviews, and availability.

What to look for in a mentor

Choose a mentor based on:

• Their current role and company.
• Their industry and areas of expertise.
• Their career summary.
• Their coaching rate.
• Available time slots that fit your schedule.
• Reviews, if available.
• Whether their background matches your specific goal.

Search examples

Try search terms like:

• product manager
• software engineer
• frontend
• UX research
• consulting
• investment banking
• data science
• healthcare
• Google
• Amazon
• interview prep
• resume review

Match your goal to the right mentor

| Your goal | Look for mentors with experience in | | --- | --- | | Resume feedback | Your target industry, role, or hiring process | | Interview preparation | The role type, interview format, or company style you are targeting | | Career exploration | Broad industry experience and strong communication style | | Career switching | A similar transition path or experience mentoring non-traditional candidates | | Portfolio review | Design, product, engineering, data, or creative work relevant to your field | | Networking guidance | Industry-specific experience and practical market knowledge |

Before booking

Write down what you want from the session. A clear goal helps the mentor prepare and makes the session more useful.

Good session goals:

• Review my resume for product analyst roles.
• Help me prepare for a product management interview.
• Explain how to break into consulting from a non-business background.
• Review my UX portfolio and help me prioritize improvements.
• Help me decide between data analytics and product management.
• Give feedback on my behavioral interview stories.

Less helpful goals:

• I need career advice.
• Tell me what to do.
• Help me get a job.
• I am confused about everything.

If your goal feels broad, narrow it before booking. A broad goal can still work, but the mentor needs enough context to guide you.

Suggested screenshot placeholder: Add a screenshot of the Search/Find Mentors page here, showing the search bar, category filters, and mentor cards.

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2. Book a session

You can request a 1-hour mentorship session from a mentor’s profile. Your payment is authorized at checkout, but you are only charged if the mentor confirms the request.

Step-by-step booking flow

1. Open a mentor profile.
2. In Book a Session, select a date.
3. Select an available time.
4. Select Book Session.
5. Review the Confirm Your Booking screen.
6. Add Notes (optional) to describe your goals, focus area, or questions.
7. Review the Payment Summary.
8. Select Proceed to Payment.
9. Complete Stripe checkout.

What happens after checkout

After checkout, your booking request is sent to the mentor.

If the mentor confirms:

• You are charged.
• The booking status becomes Confirmed.
• You receive confirmation, invoice, and meeting details by email and dashboard.
• You can join the session from Bookings in your dashboard.

If the mentor declines:

• You are not charged.
• The authorization is released automatically.
• Funds usually return according to your card issuer and payment network timing.

Writing a useful note for the mentor

Use the notes field to help the mentor prepare. Be specific and practical.

A helpful note usually includes:

• Your current background.
• Your target role or industry.
• The main problem you want help with.
• Any deadline or upcoming interview.
• What you want to leave the session with.

Example:

I am applying for junior product roles and would like help improving my case interview answers. I also want feedback on whether my resume shows enough product thinking. My target roles are associate product manager and product analyst roles in Toronto.

Another example:

I am in my final year of university and trying to decide between consulting and product management. I would like to understand what the day-to-day work is like, what skills I should build first, and how to choose internships that keep both options open.

Avoid notes like:

Need help. Please advise.

The more context you provide, the more prepared the mentor can be.

If you are asked to log in

You must be logged in to submit a booking request. If prompted, log in and return to the mentor profile.

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3. Manage bookings and payments

Your Bookings page shows requested, upcoming, past, and cancelled sessions.

Booking tabs

| Tab | What it shows | | --- | --- | | Upcoming | Confirmed future sessions. | | Unconfirmed | Booking requests waiting for mentor confirmation. | | Past | Completed sessions. | | Cancelled | Cancelled sessions. |

View booking details

1. Open your dashboard.
2. Select Bookings.
3. Find the booking.
4. Select View Details.

The details modal may show:

• Date and time.
• Payment status.
• Your note.
• Mentor contact email, once the booking is confirmed and the mentor provided one.
• Receipt link, when available.
• Join Meeting for confirmed upcoming sessions.

Booking statuses

| Status | Meaning | | --- | --- | | Pending Confirmation | You submitted a request and are waiting for the mentor to accept or decline. | | Confirmed | The mentor accepted. You have been charged and meeting details are available. | | Cancelled | The booking was canceled. | | Completed | The session is complete. |

Payment authorization

At checkout, your payment method is authorized or placed on hold. You are not charged unless the mentor confirms your booking request.

This matters because booking requests are not automatically confirmed. The mentor needs to accept the request first.

Payment status and receipts

Payment status appears in Meeting Details. If a receipt is available, select View Receipt.

If the mentor confirms the booking, you are charged and should receive confirmation details. If the mentor declines, you are not charged and the authorization is released based on card issuer and payment network timing.

Add to calendar

For confirmed upcoming sessions:

1. Open Bookings.
2. Find the session.
3. Select Add to Calendar.
4. Choose Google Calendar or Download .ics.

Contacting your mentor

If the mentor provided a contact email, it appears after they confirm your booking. Use it for session-specific coordination only, such as sending a file, clarifying goals, or resolving a meeting issue.

Do not use mentor contact information to bypass Orient’s booking or payment flow. Keeping booking and payment activity on Orient protects both sides and keeps a clear record.

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4. Join your session

Confirmed sessions include a video meeting link. You can join from your Bookings page.

Step-by-step joining process

1. Open your dashboard.
2. Select Bookings.
3. Open the Upcoming tab.
4. Find your confirmed session.
5. Select Join Meeting.
6. On the Join Video Call screen, confirm your name.
7. Choose your camera, microphone, and speaker if prompted.
8. Toggle Mic On/Off and Cam On/Off.
9. Select Join Meeting.

Meeting controls

During the call, you can:

• Mute or unmute your microphone.
• Turn your camera on or off.
• Use chat.
• View participants.
• Leave the meeting.

Your mentor may also use screen sharing or the whiteboard during the session.

How to prepare before joining

Before the session:

• Join a few minutes early.
• Use headphones if possible.
• Close noisy apps or browser tabs.
• Keep your goals or questions nearby.
• Open your resume, portfolio, job description, or notes if relevant.
• Make sure you have a stable internet connection.
• Use the notes you added while booking to guide the conversation.

Suggested session structure for mentees

You can make the session more useful by starting with a clear statement such as:

Today, I would like to focus on my resume for product analyst roles. By the end of the session, I would like to know which parts are strongest, which parts are unclear, and what I should change first.

Or:

I am deciding between consulting and product management. I would like to understand the differences in day-to-day work, recruiting preparation, and which path fits my background better.

If something goes wrong

If the meeting does not load:

1. Refresh the page.
2. Reopen the booking from Bookings.
3. Select Join Meeting again.
4. Check camera and microphone permissions.
5. Try another browser if needed.
6. Contact support if the issue continues.

Contact:

info@orient-path.ca

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5. Cancellations, refunds, and no-shows

This section summarizes mentee-facing policies from Orient’s draft Terms and Conditions. Final legal terms should control if there is any conflict.

No rescheduling

Orient does not currently support rescheduling. If you need a different time, cancel the current booking and submit a new booking request.

Cancel a booking

1. Open your dashboard.
2. Select Bookings.
3. Find the booking.
4. Select Cancel.
5. Read the cancellation message.
6. Select Yes, Cancel Booking to confirm.

Mentee cancellation policy

If you cancel more than 24 hours before the session start:

• You are refunded to the original payment method.
• A service fee may apply if disclosed at cancellation.

If you cancel within 24 hours of the session start:

• The full booking price is charged.
• No refund is provided.

Mentor cancellation

If the mentor cancels:

• You receive a full refund of the booking price.
• The mentor account may be flagged for late cancellations or repeated reliability issues.

Mentor no-show

If the mentor does not attend:

• You receive a full refund of the booking price.
• The mentor may be flagged and penalized.

Mentee no-show

If you do not attend:

• The full booking price is charged.
• No refund is provided.

Refund timing

Eligible refunds are returned to the original payment method and typically appear within 5-7 business days, depending on your card issuer and payment network timing.

If a refund has not arrived, contact:

info@orient-path.ca

Disputes

There is no automatic refund for disputes. Orient reviews disputes using objective factors, including platform records and applicable policies. Orient may issue a full, partial, or no refund at its discretion.

When contacting support about a dispute, include:

• Your name.
• Your Orient account email.
• The mentor’s name.
• The session date and time.
• What happened.
• Any relevant screenshots or records.

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6. Leave a review and book again

After working with a mentor, you can leave a review and book another session if you want continued support.

Leave a review

1. Open the mentor’s profile.
2. Select Leave a review.
3. Choose a star rating.
4. Write your review.
5. Select Submit Review.

Your review helps other mentees understand what it is like to work with that mentor.

What to include in a helpful review

Helpful reviews mention:

• What topic the mentor helped with.
• Whether the advice was clear and actionable.
• How prepared the mentor was.
• Whether the mentor understood your goal.
• Whether you would recommend the mentor to someone with a similar goal.

Example:

I booked this mentor for product management interview preparation. The session was focused, practical, and easy to follow. We reviewed my case interview structure, identified where my answers were too vague, and ended with specific practice steps. I would recommend this mentor to early-career candidates preparing for PM interviews.

Avoid sharing:

• Private or sensitive personal information.
• Confidential company information.
• Offensive, discriminatory, or inappropriate content.
• Details unrelated to the mentorship session.

Book the same mentor again

From your dashboard:

1. Open Overview.
2. Look for Your Mentor.
3. Select Book again.

You can also go to Bookings, open a past booking, and select the mentor’s name if it links to their profile.

Keep building momentum

Before booking again, write down:

• What changed since your last session.
• Which advice you acted on.
• Where you are still stuck.
• What you want help with next.

This helps your next session go deeper.

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7. Support and conduct

Orient is designed for respectful, useful mentorship. Mentees and mentors are expected to use the platform professionally.

Contact support

For support, refunds, disputes, payment questions, or technical issues, contact:

info@orient-path.ca

When contacting support, include:

• Your name.
• The email on your Orient account.
• The mentor name.
• The session date and time.
• A short description of the issue.
• Screenshots if relevant.

Do not include passwords, full card numbers, or sensitive account credentials.

Conduct rules

Users must not:

• Use foul, abusive, harassing, discriminatory, or threatening language.
• Engage in inappropriate or sexual content or conduct.
• Provide knowingly false or factually incorrect information in mentorship sessions.
• Violate laws or third-party rights.
• Misuse the service.
• Attempt to bypass platform controls or payment flows.

Important legal note

Orient does not guarantee any specific mentorship outcome, job result, academic result, career advancement, or financial outcome. Sessions are meant to provide guidance, perspective, and support.

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Mentee FAQ

How do I find mentors?

Open Find Mentors from your dashboard or visit the mentor search page. Search by role, company, industry, category, or expertise.

How long is a session?

The mentorship session are currently 1-hour long.

Am I charged immediately when I request a booking?

Your payment method is authorized at checkout, but you are only charged if the mentor confirms the booking request.

What happens if the mentor declines?

You are not charged. The authorization is released according to your card issuer and payment network timing.

Can I reschedule?

Not currently. Orient does not support rescheduling. Cancel the booking and submit a new request for a different time.

What happens if I cancel more than 24 hours before the session?

You are refunded to the original payment method. A service fee may apply if disclosed at cancellation.

What happens if I cancel within 24 hours?

The full booking price is charged and no refund is provided.

What happens if the mentor cancels or does not show up?

You receive a full refund of the booking price.

Where do I find my receipt?

Open Bookings, select the relevant booking, and open View Details. If a receipt is available, select View Receipt.

How do I join the session?

Open Bookings, go to Upcoming, find the confirmed session, and select Join Meeting.

Can I contact the mentor before the session?

If the mentor provided a contact email, it appears after the booking is confirmed. Use it only for session-specific coordination.

Who do I contact for help?

Contact info@orient-path.ca with your account email, mentor name, session date/time, and a short description of the issue.