Privacy Policy | Orient

Effective Date: April 25, 2026
Last Updated: April 25, 2026

This Privacy Policy describes how Orient (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use the Orient platform (the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

1. Scope of this Policy

This Privacy Policy applies to:

Users who create accounts (mentees and mentors)
Visitors to our website
Individuals who interact with us via email, support, or other channels

2. Information We Collect

We collect personal information necessary to operate a mentorship marketplace.

A. Information You Provide

Name, email address
Profile details (e.g., job title, company, experience)
Mentor application details
Messages and communications on the platform
Booking details (date, time, session information)

B. Payment Information

Payments are processed by Stripe.

We do not store full credit card numbers
We receive limited information such as:
- payment status
- transaction ID
- partial payment details (e.g., last four digits of a card, where available)

We may place temporary payment authorizations or holds at the time of booking to verify payment details prior to confirmation of a Session.

C. Automatically Collected Information

IP address
Device and browser information
Usage data (pages visited, actions taken)
Cookies and similar tracking technologies

3. How We Use Your Information

We use personal information to:

Create and manage accounts
Facilitate bookings between mentors and mentees
Process payments and verify transactions
Provide customer support
Prevent fraud and enforce our Terms
Improve the Service (analytics, performance, user experience)
Communicate with you (service emails, updates)

We may use booking records, communication data, and system logs to:

investigate disputes
verify session completion or no-shows
enforce platform policies
resolve claims between users

We also use user-generated content (such as profile information, messages, and session-related data) to operate, maintain, and improve the Service.

By using the Service, you consent to receiving service-related communications necessary for account operation, bookings, and support.

4. Legal Basis and Consent (Canada – PIPEDA)

We collect, use, and disclose personal information with your knowledge and consent, except where permitted or required by law.

By using the Service, you consent to:

the collection and use of your information for the purposes outlined in this Policy
disclosure to third-party service providers necessary to operate the Service

You may withdraw consent at any time, subject to legal or contractual limitations.

5. How We Share Information

We do not sell your personal information.

A. Service Providers

We may share information with third-party providers, including:

payment processors (e.g., Stripe)
hosting and infrastructure providers
analytics providers
communication and notification services

These providers are required to protect your information and use it only for specified purposes.

B. Other Users

Mentors and mentees may see limited information necessary to complete bookings, including:

name
profile details
session-related information

C. Legal and Safety Requirements

We may disclose personal information where required to:

comply with applicable law or legal process
enforce our Terms and policies
protect the safety, rights, or property of users or the Service

6. International Data Transfers

Your information may be stored or processed outside of Canada (for example, in the United States) by our service providers.

By using the Service, you consent to such transfers.

Information transferred outside Canada may be subject to the laws of the jurisdiction in which it is processed.

7. Data Retention

We retain personal information only as long as necessary to:

provide and operate the Service
resolve disputes and enforce our Terms
comply with legal, tax, and regulatory obligations

We may retain information associated with suspended or terminated accounts where necessary to:

enforce platform rules
prevent fraud or abuse
comply with legal requirements

8. Your Rights (Canada)

You have the right to:

request access to your personal information
request corrections to inaccurate information
withdraw consent (where applicable)
file a complaint regarding our privacy practices

To exercise these rights, contact us using the information below.

9. Cookies and Tracking

We use cookies and similar technologies to:

operate and maintain the Service
remember user preferences
analyze usage and performance

You can manage cookies through your browser settings.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Services

The Service may link to or integrate with third-party services (such as payment processors, meeting platforms, analytics tools, or communication tools).

These third-party services operate independently, and Orient does not control or assume responsibility for their data handling practices, availability, or performance.

Your use of third-party services is subject to their respective terms and privacy policies.

12. Children’s Privacy

The Service is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated via email or platform notice.

Continued use of the Service after updates constitutes acceptance.

14. Contact Us

For questions, access requests, or privacy concerns:

Email: info@orient-path.ca
Address: [INSERT LEGAL ENTITY ADDRESS]