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Mentor Help Center

Welcome to Orient. This guide explains how to apply to become a mentor, complete your profile, connect payments, set your availability, manage booking requests, run sessions, and understand mentor-facing cancellation, no-show, and payout rules.

Orient is built around practical, real-world mentorship. Your role is to help mentees clarify their goals, understand career options, prepare for applications or interviews, and make more confident decisions. The best mentor profiles are specific, credible, and easy for a mentee to understand.

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Quick start checklist

Use this checklist to go from application to accepting sessions:

1. Apply to become a mentor from the Become a Coach page.
2. Submit your profile photo, professional background, industry, niche, LinkedIn profile or resume, and career summary.
3. Wait for Orient to review your application.
4. After approval, open your mentor dashboard.
5. Complete your Profile page.
6. Add your areas of expertise, rate, and professional links.
7. Connect Stripe from the profile/payment section.
8. Set your weekly availability.
9. Select Go Live once your profile and payment setup are ready.
10. Review incoming booking requests under Bookings.
11. Confirm only the sessions you can realistically attend.
12. Join confirmed sessions from your dashboard and provide focused, professional guidance.

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1. Apply to become a mentor

Who should apply

Orient mentors are experienced professionals who can offer one-on-one career guidance. You may be a good fit if you can help students, early-career professionals, career switchers, or professionals trying to grow in a specific field.

Here are a few job functions or industries where we're looking for mentors:

• Product management
• Software engineering
• UX research or design
• Data science or analytics
• Consulting
• Investment banking or any finance related profession
• Healthcare and medicine
• Law
• Startups and entrepreneurship
• Leadership and career transitions
• Resume, interview, portfolio, or networking preparation

Before you start

Prepare the following before starting the application form:

• A clear professional headshot in JPG or PNG format, under 3 MB.
• Your full name.
• Your current job title and company.
• Your years of professional experience.
• Your primary industry.
• An optional niche or sub-specialty.
• A LinkedIn profile URL or a PDF resume under 5 MB. You may provide both.
• Optional social or professional links.
• A short career summary of at least 50 characters.

Step-by-step application process

1. Go to Become a Coach.
2. Select the application call-to-action to open the mentor application form.
3. Upload your Profile Picture.
4. Enter your Full Name.
5. Select your Industry.
6. Add a Niche/Sub-specialty if you want to be discovered for a specific area.
7. Enter your Current Job Title.
8. Enter your Current Company.
9. Enter your Years of Experience.
10. Under Professional Verification, provide your LinkedIn Profile or upload your Resume.
11. Add optional social links if they support your credibility.
12. Write your Career Summary.
13. Complete the verification challenge if one appears.
14. Select Submit Application.

What happens after you apply

After you submit the application, Orient reviews your profile before allowing you to go live. The review may include:

• Whether your professional experience is clear.
• Whether your LinkedIn profile or resume supports your application.
• Whether your profile aligns with Orient’s goal of providing useful mentorship to students and professionals.
• Whether your listed expertise is specific enough for mentees to understand.
• Whether your profile appears trustworthy, respectful, and platform-appropriate.

If Orient approves your application, you will gain access to our mentor dashboard features where you can define your availability, set your own session rate and much more. Once you've completed all mandatory details in your application, you will need to make it "go live" so it's searchable in the Orient marketplace.

Tips for a stronger application

Write your application for mentees, not recruiters. A recruiter may care most about titles and keywords. A mentee wants to know whether you can help with their specific problem.

Strong application summaries usually include:

• What you currently do.
• What you have done before.
• What type of mentee you help best.
• What topics you can advise on.
• What a mentee can expect from you.

Example:

I am a product manager with experience building fintech and marketplace products. I help students, new graduates, and career switchers understand product management, prepare for PM interviews, improve resumes, and translate non-product experience into product-relevant stories.

Avoid vague summaries such as:

I am passionate about helping people and have worked in many areas. Book me if you need career advice.

The stronger version tells the mentee who you help, what you help with, and why your experience is relevant.

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2. Complete your mentor profile

Your mentor profile is what mentees see when deciding whether to book with you. A complete profile helps mentees understand your background, your coaching style, your rate, and whether your experience matches their goals.

A strong profile should answer five questions quickly:

1. Who are you professionally?
2. What have you done that makes you credible?
3. Who do you help?
4. What can a mentee book you for?
5. What should the mentee expect from a session?

Profile completion items

Orient tracks profile completion through items such as:

• Profile picture
• About me
• Social links
• Industry
• Job title
• Company
• Coaching rate
• Stripe integration

You can review your progress in the Profile Completion card on your dashboard.

Step-by-step profile setup

1. Open your dashboard.
2. Select Profile from the sidebar.
3. In Profile Picture, select Change Photo.
4. Upload a JPG or PNG under 5 MB.
5. In Basic Information, review your name.
6. Write your About Me section.
7. Add a Contact Email if you want confirmed mentees to contact you directly for session-specific coordination.
8. Add Social Links, especially LinkedIn or a professional website.
9. In Professional Information, select your Industry.
10. Add your current Job Title.
11. Add your current Company.
12. Set your Coaching Rate in CAD.
13. Add Areas of Expertise. Press Enter or use the plus button after each item.
14. Review the profile for accuracy.
15. Select Save Changes.

Profile photo guidance

Use a photo that helps mentees trust that you are a real professional. Your face should be visible, the image should be clear, and the background should not distract from you. Your photo will affect your click rate [i.e. the better your profile photo, the higher the probability of a mentor click on your profile to learn more about you.]

Recommended:

• Clear face and shoulders.
• Good lighting.
• Neutral or professional background.
• No heavy filters.
• No group photos.
• No screenshots from social media.

Avoid:

• Cropped group photos.
• Low-resolution images.
• Sunglasses or obstructed face.
• Overly casual party photos.
• Images with unrelated text or logos.

Writing your About Me section

Use this structure:

1. Professional identity: Say what you do and where your experience comes from.
2. Relevant background: Mention industries, companies, functions, or transitions you understand.
3. Who you help: Identify the mentees who would benefit most from booking you.
4. Topics you cover: List the concrete problems you can help solve.
5. Session style: Explain what the session will feel like.

Example:

I am a product manager with experience in fintech, operations, and early-stage marketplace products. I help students, new graduates, and career switchers understand product management, position their experience, prepare for interviews, and build clearer career plans.

In a session, I usually start by understanding your current background and target role, then we work through the most practical next steps. I can help with resume feedback, PM interview preparation, career transitions, product thinking, stakeholder communication, and breaking into product from non-traditional backgrounds.

Areas of expertise

Areas of expertise help mentees find you through search and filters. Choose plain terms that a mentee would actually search for.

Good examples:

• Product Management
• PM Interview Prep
• Resume Review
• Career Switching
• Data Analytics
• UX Research
• Software Engineering
• Frontend Development
• Consulting Interviews
• Investment Banking
• Internal Medicine/Dermatology/Oncology/etc.
• Startup Strategy

Avoid overly broad or unclear tags such as:

• Success
• Growth
• Strategy
• Business
• Life advice
• General mentorship

Use a mix of role-based, skill-based, and outcome-based terms.

Coaching rate guidance

The profile page shows Price per Hour (CAD). This is the displayed booking price that mentees see before checkout.

When choosing a rate, consider:

• Your years of experience.
• Your industry and role seniority.
• How specialized your expertise is.
• Whether you are offering tactical support, such as resume review or interview preparation.
• Whether your target mentees are students, early-career professionals, or more experienced professionals.

As per Orient's Terms and Conditions, Orient’s platform fee is 10%. Your payout is generally the session price less Orient’s platform fee and any required deductions.

Contact email and off-platform boundaries

If you add a contact email, mentees may see it after you confirm their booking. Use it only for session-specific coordination, such as clarifying materials or resolving a meeting issue. We highly recommend adding a contact email so there's a way for the mentee to communicate any changes via your contact email.

Do not use contact information to bypass Orient’s booking or payment flow. Sessions, payments, cancellations, and disputes should remain on Orient so both mentors and mentees have a clear record.

Going live

The Go Live button appears on the Profile page, but it is disabled until Stripe onboarding is complete. Finish your profile and payment setup before going live.

When your profile is live:

• Mentees can discover your profile.
• Mentees can request sessions based on your availability.
• Your profile, rate, expertise, reviews, and available time slots may influence bookings.

You can select Deactivate Profile later if you want to stop accepting new booking requests.

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3. Connect Stripe and prepare for payouts

Mentors need a connected Stripe account before accepting paid sessions. Stripe supports payment processing, account verification, and payout management.

Why Stripe is required

Mentees pay through Orient’s checkout flow. When you confirm a booking request, the mentee is charged and the session becomes confirmed. Stripe helps process payments and maintain the payout account used for mentor earnings.

Step-by-step Stripe setup

1. Open your dashboard.
2. Select Profile from the sidebar.
3. Scroll to the payment section.
4. Select Complete Stripe Setup or the Stripe onboarding button shown on the page.
5. Complete the information requested by Stripe.
6. Return to Orient.
7. Confirm that Payment Account Status shows:
   • Charges: Enabled
   • Payouts: Enabled
   • Details: Complete
8. Complete any outstanding Stripe requirements if prompted.
9. Return to the Profile page.
10. Select Go Live once your profile and payment setup are ready.

If your account is under review

You may see Account Under Review. This usually means Stripe received your information but may still need time to review it or may require additional details.

If Stripe asks for identity verification or business information, select Complete verification on Stripe and follow the remaining steps. Your profile may not be able to accept paid sessions until Stripe enables the required capabilities.

Payout basics

• Orient is the merchant of record for bookings processed through the platform.
• The platform fee is 10%.
• No separate platform fee is charged to mentees beyond the displayed booking price.
• Mentor payout is generally the session price less the applicable platform fee and any required deductions.
• Payout timing and method depend on Orient’s payout process and payment processor requirements.

Taxes

Mentors are responsible for taxes applicable to income received through Orient, except taxes imposed on Orient’s net income. Keep your own records for tax reporting.

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4. Set your availability

Your availability controls which session times mentees can request. Keep it accurate so you only receive booking requests for times you can realistically attend.

Step-by-step availability setup

1. Open your dashboard.
2. Select Availability from the sidebar.
3. Review your Working Hours.
4. Select Edit Working Hours.
5. Toggle each day between Available and Unavailable.
6. For available days, choose a Start Time and End Time.
7. Make sure the end time is after the start time.
8. Select Save Changes.

How availability works

Orient uses your weekly working hours to show available booking slots to mentees. Changes apply immediately and affect what mentees can request.

Availability best practices

• Leave buffer time before and after work, school, commute, family commitments, or other meetings.
• Avoid setting all-day availability unless you truly intend to accept sessions all day.
• Update your hours before sharing your profile or booking link.
• Re-check your availability after travel or time zone changes.
• Do not confirm a booking unless you can attend at that time.

If a time no longer works

Orient does not currently support rescheduling. If a confirmed session no longer works, the booking must be canceled. Mentor cancellations give the mentee a full refund and may flag the mentor account for reliability review.

5. Manage booking requests

When a mentee requests a session, it appears in your dashboard under Bookings. You can confirm or decline unconfirmed requests.

Booking statuses

Orient uses the following booking status labels:

| Status | Meaning | | --- | --- | | Pending Confirmation | A mentee requested a session and is waiting for your decision. | | Confirmed | You accepted the booking. The mentee has been charged and meeting details are available. | | Cancelled | The booking was canceled. | | Completed | The session is complete. |

Review a booking request

Before confirming, review:

• The mentee’s name.
• The requested date and time.
• The mentee’s note or session goal.
• Whether the topic matches your expertise.
• Whether you can attend reliably.
• Whether you need to prepare anything in advance.

Confirm a booking request

1. Open Bookings.
2. Select the Unconfirmed tab.
3. Review the date, time, and mentee note.
4. Select View Details if you want more context.
5. Select Confirm.

After you confirm, the mentee is charged and receives confirmation details by email and dashboard.

Only confirm sessions that you can attend and support appropriately.

Decline a booking request

1. Open Bookings.
2. Select the Unconfirmed tab.
3. Find the booking request.
4. Select Decline.

If you decline, the mentee is not charged. The payment authorization is released according to card issuer and payment network timing.

You should decline a request if:

• You are not available at that time.
• The topic is outside your expertise.
• The request appears inappropriate or unsafe.
• You cannot provide meaningful guidance.

Join a confirmed session

1. Open Bookings.
2. Select Upcoming.
3. Find the confirmed session.
4. Select Join Meeting.

You can also select Add to Calendar and choose Google Calendar or Download .ics.

Cancel a booking

1. Open Bookings.
2. Find the booking.
3. Select Cancel.
4. Read the cancellation message.
5. Select Yes, Cancel Booking.

Mentor cancellations may happen at any time, but the mentee receives a full refund. Repeated or late cancellations may flag your account and lead to penalties.

Reliability standard

Orient depends on mentors being reliable. Only confirm a booking if you expect to attend. Mentor no-shows result in a full refund to the mentee and may flag or penalize the mentor account.

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6. Run a great mentor session

A good mentor session is practical, respectful, and focused. The mentee should leave with clearer thinking and concrete next steps.

Before the session

1. Review the booking in Bookings.
2. Open View Details to read the mentee’s note.
3. Identify the mentee’s likely goal.
4. Prepare 2-3 points, examples, or resources.
5. Join a few minutes early.
6. Check your camera, microphone, and speaker.
7. Keep relevant materials nearby, such as resume feedback notes or interview frameworks.

Join the meeting

1. Open Bookings.
2. Select Upcoming.
3. Select Join Meeting.
4. On the Join Video Call screen, confirm your name.
5. Choose your camera, microphone, and speaker if prompted.
6. Toggle Mic On/Off and Cam On/Off.
7. Select Join Meeting.

In-meeting controls

During the call, you may be able to:

• Mute or unmute your microphone.
• Turn your camera on or off.
• Start or stop screen sharing.
• Start or stop the whiteboard.
• Show or hide chat.
• Show or hide participants.
• Leave the meeting.

Recommended session structure

Use this simple structure for most sessions:

1. Clarify the goal: Ask what the mentee wants to accomplish today.
2. Confirm success criteria: Ask what would make the session useful - define "outcomes" at the beginning of the session.
3. Understand context: Ask about the mentee’s background, target role, constraints, and timeline.
4. Give specific guidance: Provide concrete feedback, examples, and recommendations.
5. Prioritize: Help the mentee identify what matters most.
6. Close with next steps: End with 2-3 specific actions.

Example opening script

Thanks for booking the session. I read your note before joining. To make sure we use the time well, can you tell me what you most want to leave with today: resume feedback, interview prep, career direction, or something else?

Example closing script

To summarize, your next three steps are: first, revise the top half of your resume to make your target role clearer; second, prepare two stories that show product thinking; third, shortlist five roles and compare the job descriptions for repeated skills. If you book another session, we can review the revised resume and run a mock interview.

What great mentors do

Great mentors:

• Listen before advising.
• Ask clarifying questions.
• Give practical, specific feedback.
• Explain trade-offs honestly.
• Avoid pretending to know what they do not know.
• Respect the mentee’s background and constraints.
• Keep the session focused.
• End with next steps.

What mentors should avoid

Do not:

• Guarantee jobs, interviews, referrals, admissions, promotions, visa outcomes, compensation, or career results.
• Provide knowingly false or misleading information.
• Ask mentees to pay outside Orient.
• Pressure mentees to share sensitive personal information.
• Use discriminatory, harassing, abusive, threatening, sexual, or inappropriate language.
• Treat the session as a sales pitch for unrelated services.

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7. Cancellations, no-shows, and disputes

This section summarizes mentor-facing policies from Orient’s Terms and Conditions.

Cancellation by mentor

Mentors may cancel at any time.

When a mentor cancels:

• The mentee receives a full refund of the booking price.
• The mentor account may be flagged.
• Late or repeated cancellations may lead to penalties.

Mentor no-show

If a mentor does not attend:

• The mentee receives a full refund of the booking price.
• The mentor may be flagged and penalized.
• Repeated reliability issues may affect account status.

No rescheduling

Orient does not currently support rescheduling. If a session time needs to change, the current booking must be canceled and the mentee can submit a new booking request.

Mentee no-show

If the mentee does not attend, the full booking price is generally charged and no refund is provided, subject to Orient’s Terms and any dispute review.

Disputes

There is no automatic refund for disputes. Orient reviews disputes using objective factors, including platform records and applicable policies. Orient may issue a full, partial, or no refund at its discretion.

If a dispute arises, keep communication professional and contact Orient support with the session details at info@orient-path.ca

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8. Support and conduct

Orient is designed for respectful, useful mentorship. Mentors and mentees are expected to use the platform professionally.

Contact support

For support, refunds, disputes, payment questions, or technical issues, contact:

info@orient-path.ca

When contacting support, include:

• Your name.
• The email on your Orient account.
• The mentee name.
• The session date and time.
• A short description of the issue.
• Screenshots if relevant.

Do not include passwords, full card numbers, or sensitive account credentials.

Conduct rules

Users must not:

• Use foul, abusive, harassing, discriminatory, or threatening language.
• Engage in inappropriate or sexual content or conduct.
• Provide knowingly false or factually incorrect information in mentorship sessions.
• Violate laws or third-party rights.
• Misuse the service.
• Attempt to bypass platform controls or payment flows.

Platform enforcement

Orient may investigate possible policy or Terms violations. Accounts may be suspended or terminated where needed for safety, legal compliance, fraud prevention, or platform integrity.

Mentor accounts may be suspended for conduct violations, inappropriate behavior, repeated reliability failures, or similar concerns. Mentors may appeal suspension decisions, but restoration is not guaranteed.

Important legal note

Orient does not guarantee any specific mentorship outcome, job result, academic result, career advancement, or financial outcome. Sessions are meant to provide guidance, perspective, and support.

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Mentor FAQ

How long are sessions?

The current booking draft describes mentorship sessions as 1-hour sessions.

Can I set my own rate?

Yes. The mentor profile allows you to set your coaching rate in CAD. The public mentor landing page also positions Orient as allowing mentors to set their own price and availability.

Can I accept or decline bookings?

Yes. Booking requests appear as Pending Confirmation or under the Unconfirmed tab. You can confirm or decline requests.

When is the mentee charged?

The mentee’s payment is authorized at checkout. The mentee is charged after you confirm the booking request.

Can I reschedule a session?

Not currently. Orient does not currently support rescheduling. If the time needs to change, cancel the booking and ask the mentee to submit a new request.

Can I contact mentees outside Orient?

You may use the contact email for session-specific coordination after a booking is confirmed, if the contact email is available. Do not use external contact to bypass Orient’s booking or payment flow.

What happens if I cancel?

The mentee receives a full refund. Late or repeated cancellations may flag your account.

What happens if I do not show up?

The mentee receives a full refund, and your mentor account may be flagged or penalized.

How do I stop receiving bookings?

You can deactivate your profile if you want to stop accepting new booking requests. Also keep your availability updated.

Who do I contact for help?

Contact info@orient-path.ca with your account email, session details, and a short description of the issue.